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You do. From day one. It’s registered in your name and you can move it whenever you like. We don’t own it. We never will. We just manage it, make sure it's pointing to our hosting. We also make sure it's renewed as long as you have your website with us.
You do. Your content, your design, your website. It’s built for you and it belongs to you.
No.
No.
Yes. If you cancel, we refund the full month you're in plus any unused prepaid time. We are one step ahead of you, we have a whole page that explains how our refunds work. Take a look Your Money Back.
We call it Goodbye Made Easy. If you decide to leave, we don’t believe in “notice periods” or awkward phone calls.
How to do it: Send us the three-word security phrase we gave you when you signed up. You can WhatsApp us at 0161 938 1234 or Email goodbye@paymonthlywebsites.com.
Confirmation: We’ll send a security check to your registered mobile/email. Reply YES to confirm.
Switch-Off: Your site will be taken offline within 1 working day (Mon–Fri, 12pm–8pm).
Your Refund: We refund the full month you have just started. If you’re on a Black Friday deal, we refund the current month plus all unused pre-paid months.
Your Assets: Your domain name and website files are yours to keep. If you want to move them to a new provider, just ask—we’ll provide the transfer codes for free.
The Safety Net: We keep a full backup of your site for 12 months, just in case you ever want to come back.
No. You pay monthly. You can cancel any time. We are about value not legal lock-ins.
We do have Terms Of Service and Payment Terms. We have tried to keep them easy to read. So go and give those a read.
We don't want you paying for what you're not using. Worse still, bloating our packages to justify a higher price. By having two focused plans you can pick the one that fits where you are right now.
Grass Roots is a one page website with up to 5 sections. Perfect for getting started without overthinking it. Build & Grow is a multi page website with landing pages, strategy sessions, and room to grow properly. We have a Pricing page that explains our two prices in detail?
It’s your business and your website should reflect your ideas, your experience, and how your industry works. Nobody knows that better than you. But don’t worry about making it perfect — we’ll help shape it so it reads well and sounds like you, not a web company.
Our deadline for a Grass Roots website is 14 days from setting up your client portal. For Build & Grow we work to a 30 day deadline. We do ask you to work closely with us and provide your text, images and ideas. The more input you give us, the more your website will reflect your business.
Yes. It would be sad to pay for a website you never change. All plans come with a monthly content allowance.
A content allowance is a monthly limit on how much of your website we update. It's set at 5% of your total website. That might sound restrictive but it isn't. It's actually good for you. Small, regular changes give search engines a reason to keep coming back. Completely overhauling your messaging or brand voice every few months doesn't.
We get it. When you run a business it's never just a 9 to 5. Things get forgotten. Your content allowance rolls over for a maximum of 3 months, so even if life got in the way, you'll have up to 15% ready to use when you need it.
We have Optional Extras for just that reason. Priced fairly so your website can grow with your business. Many of our Optional Extras get cheaper the more you add.
Of course. We don't shout about this as it should be the minimum standard these days. Responsive website design should not be an extra. It should be the standard.
We do. On the same hosting we use ourselves. An award winning provider that runs on 100% renewable energy.
Our Optional Extras allow us to keep two clear website plans without the bloat. Why pay for stuff you never use? Optional Extras are there when you need them and can be cancelled any time.
This isn't the right place to list everything. That's what our Optional Extras page is for. Take a look.
Some of our Optional Extras get cheaper the more you add. The more you take, the less each one costs. It's our way of rewarding you for building out your website without penalising you for starting small.
No. As the name suggests, they're all optional. We treat you with the respect you deserve — cancel anything, anytime.
On our Optional Extras page. Take a look.
Some things don't merit a heavy price tag. We hope you'll find value in our Web Design Pound Shop.
You have two options. Ask in your Client Portal. Or send us an email. Optional Extras are for our clients only.
Yes, two. Our Leap Year Guarantee and Guaranteed Happy.
A 366 day money back guarantee. From the day you sign up you have a full leap year to decide if we are right for you. No hoops to jump through. If you are not happy, we give you every penny back. Your domain name and website - that's always yours.
Guaranteed Happy is a client driven guarantee. Five promises chosen by our clients to ensure you stay Guaranteed Happy.
In every industry you see fancy guarantees and empty promises. We decided to end that by writing our own. The Leap Year Guarantee came about from poor industry satisfaction guarantees. A 30, 60 or 90 day guarantee is useless with a service that takes time to get noticed by the search engines. We wrote the Leap Year Guarantee - 366 days to get a full refund. Every penny back.
Not happy stopping there, we turned to our clients. We asked one question. What are the top five things that annoy you when dealing with businesses? Our clients made it clear. Once we had the answers, we wanted to know what the outcome of breaking these promises should be. We went away and created Guaranteed Happy. Five clear promises - if we break just one, the guarantee is triggered.