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Five promises, created by our clients. Guaranteed Happy is automatic. Every client. From day one. If we fall short, we fix it.
We asked our clients about their past experiences working with web design businesses.
Five frustrations came up again and again. Together, we turned those into five promises.
Guaranteed Happy was born and on the same day, Satisfaction Guaranteed died.
We build what we agree. Your website will deliver the agreed design and functionality within your chosen plan.
We work with you to get it live and something you're proud to share.
As your vision for your business changes over time, your website will too.
The price you see is the price you pay when you join.
Your core monthly fee stays fixed unless:
You choose to change plans, or
We give advance notice of future price increases.
All extras are clearly priced before you agree to them.
We don't hide fees.
No creeping costs.
Any upgrades are chosen by you.
If we spot a way to save you money, we’ll tell you.
We don’t pressure clients to buy more.
If we recommend something, it supports your stated goals.
And it’s always optional.
You stay in control of plan changes and additional services.
We have not built a way to sell to you and these promises ensure we never can.
If we agree a deadline in writing, we meet it. Missed deadlines cost businesses more than money, reputations are lost.
Website design is collaborative.
Timelines depend on timely communication from both sides.
We respond to service-related messages within 24 working hours during business hours (12:00–20:00, Monday to Friday).
Clear deadlines. Clear communication.
So ensure you always work as hard as we do to meet any agreed deadline.
We don’t send unsolicited marketing. Just because we have your contact details does not give us the right to start calling you and spamming your inbox.
We don’t cold call.
We contact you only to:
Deliver your services
Provide billing information
Communicate policy updates
Respond to your enquiries
Notify you of matters affecting your account
If we are silent, it's a good thing. We only reach out when it's needed. You have client portal for everything to do with your website.
If we fail to meet any one of these five promises, and you let us know, we will make it right.
We will:
So treat yourself or support a cause you're passionate about. No drama. Just tell us.
Guaranteed Happy isn’t a loophole, it’s a standard. No claim forms here. If we break any one of these 5 promises and you don't notice, we will tell you.
If there’s ever disagreement about what happened, we’ll work it out fairly and transparently.
To avoid embarrassment we will put it right in 5 working days.
Guaranteed Happy is not a loyalty scheme or a perk system. It’s a genuine service commitment for when we fall short.
It exists to keep service consistent, fair, and human, not perfect. So if we fall short of these standards, make sure you hold our feet to the fire.
This isn’t a checklist. It’s our philosophy, values, and standards rolled into one. It’s a guarantee that starts on day one and stays with you for as long as you are with us.
This is how business used to be, before everything went safe and beige. It's our way of knowing who the most important person is in our business. That's you, our client.
Guaranteed Happy was built to go beyond meaningless badges and empty promises. Our clients designed it.
It’s not about being the cheapest.
It’s not about pretending we’re perfect.
It’s about being dependable, transparent, and consistently useful.
When we fall short, and sometimes we will, we make it right. Because customer service should not just be at the start of your journey.
Many of our clients have stayed with us for 10 plus years.
Not because they’re locked in. We're not perfect either, but we always try our best.