Accessibility often gets framed as something we do for people who struggle. That misses the point.
Screen readers, originally designed for people with visual impairments, are now used daily by people with no vision problems at all. Kerb ramps built for wheelchairs are used just as much by bikes, scooters, and parents with prams. Subtitles created for people with hearing loss are now standard on social media and watched-on-the-move video.
Accessibility doesn’t benefit a small group. It benefits everyone.
More than one billion people worldwide rely on accessible design in some form. When things are easier to use, clearer to understand, and simpler to navigate, the world works better for all of us.
For us, accessibility isn’t about doing something for “other people”.
It’s about recognising that good design should work for everyone, by default.
We’ve built this site with accessibility baked in from the start, not bolted on as an afterthought.
That means we focus on clear structure, readable content, sensible contrast, keyboard navigation, and layouts that work across devices and assistive technologies. We aim to meet recognised accessibility standards, including WCAG guidelines, where it makes practical sense for real users.
Accessibility isn’t a one-off task. We review and improve as the site evolves.
What you can expect from us.
We take accessibility seriously and we act on feedback. If you get in touch about an accessibility issue, you can expect the following.
We’ll respond as quickly as possible, usually within three business days.
If it’s a small or obvious fix, we’ll deal with it immediately where we can.
If it’s a bigger issue, we’ll give you a clear timeline and keep you updated.
You’ll get straight answers, not corporate bollocks.
Nobody’s perfect, but we’re not settling for “good enough”.
What you can expect from us.
We take accessibility seriously and we act on feedback. If you get in touch about an accessibility issue, you can expect the following.
We’ll respond as quickly as possible, usually within three business days.
If it’s a small or obvious fix, we’ll deal with it immediately where we can.
If it’s a bigger issue, we’ll give you a clear timeline and keep you updated.
You’ll get straight answers, not corporate bollocks.
Nobody’s perfect, but we’re not settling for “good enough”.
Under the Equality Act 2010, you have the right to accessible digital services.
If we’re falling short and you’re not satisfied with our response, you can contact the Equality and Human Rights Commission. We aim to resolve issues long before it ever gets to that point.
Found something that’s not working. Spotted an improvement we could make. Or just want to tell us we’re doing something right.
Email us at: hello@paymonthlywebsites.com
If you can, use the subject line: Accessibility Issue
That helps it get straight to the right person.